Hotel
CheapHotelsResorts.com

Stay away www.cheaphotelsresorts.com if possible.

I booked a hotel about 2 months in advance. They charged my credit card immediately when I booked. When the day came, I turn up at my hotel but was told it's overbooked and there's no room for me. The hotel put us in another hotel of a lower standard. When I got back from my holiday tried getting a refund. Difficult to telephone as I'm always cut off and always get blame for a bad line and the people are very rude. My emails are never responded to. In the end, they agreed to refund (only a small amount but I've gone through so much trouble so I just agreed to it) which will be reversed from my credit card. It's been a month and no refunds yet. I chase them and yet another month and nothing...

Company: Hotel
Country: United Kingdom
Region: United Kingdom

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