Virgin Atlantic Airways
Very poor service on cancelled flit

I was on a flight from Johannesburg to London that got cancelled. The airline treated us shockingly. Once we got of the plane there were no ground staff to assist passengers to go to hotels. They did not send text or email to say that the time of the replacement flight the next day was going to be 2 hours later. They did not answer the phones of the flight service number in Johannesburg at all the next day. We could not check in online for the new flight. The next day they combined the queues of the flight with the flight of the next day meaning we waited over an hour to check in. And as we couldn't check in online the bag drop counter was not available, so in effect the passengers of the next day's flight got preferential treatment. While the technical faults leading to the delay is excusable, Virgin's treatment of the matter was appalling. Rather fly saa or ba from Johannesburg to London!

Company: Virgin Atlantic Airways
Country: United Kingdom
Region: United Kingdom
City: South Africa

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