Opodo
Refused to honour terms an conditions on my ticket internet

I bought a ticket with Opodo and before purchasing I checked the condions carefully. I was supposed to be able to cancel or change my ticket with a small penalty. I even wrote to the airline and got a reply confirming the same details. When I asked Opodo (10p a minute calls with numerous pauses and 'technical delays') they first confirmed the change fee, then suddenly changed their mind and told me that I would loose all my money if I cancelled or changed my flight. When I mentioned the terms and conditions I had read on their site before purchase they refused to enter into further discussions, simply kept repeating that I couldn't change the ticket.

How can these people be allowed to get away with this?

Company: Opodo
Country: United Kingdom
Region: United Kingdom
Address: Waterfront Hammersmith Embankment, Chancellors Rd
Phone: 441212813360

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