Booking.com
Did not cancel hotel as requested

I made a booking through Booking.com for a hotel in Germany. A few months before the trip I found out I had lost my job and would not be able to go, so I cancelled. The cancellation went through as accepted, but thinking back, I do not recall getting a cancellation email - this admittedly is something I should have chased up, but I did not think at the time.

I then recieved a no show invoice from the hotel asking me to pay the full price within two weeks. I emailed them to let them know of my circumstances and that I would not be able to pay and should not have to pay as the fault lied with Booking.com. I also emailed Booking.com but they just told me to speak with the hotel directly. The hotel are now sending me demanding emails, stating that I must pay the money in full within the next week, I simply do not have £600 lying around to give them. They are threatening me with court and the Police if we do not pay. I have tried explaining that it is not my error so I should not be forced to pay, but they just say that I have to pay the money. I understand that they have lost money also, but I feel they should be compensated by Booking.com, not me.

Booking are not replying to my emails or doing anything helpful at all. I am very distraught and distressed at the whole situation.

Company: Booking.com
Country: United Kingdom
Region: United Kingdom

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