Gideon Thomas
Theft from luggage

Dear Sir

Myself and my wife travelled to Male in the Maldives from London Gatwick on 16th

January via Dubai arriving on the morning of 17th January. On

arriving in Male one of our two bags did not arrive. Whilst still

waiting by the conveyor belt where the luggage was coming out I was

approached by a member of staff of the ariport and asked if I was Mr

Thomas. I confirmed I was and was advised that one of our two bags had

not made in onto the plane at Dubai.

I was advised to report the missing bag to the staff in the baggage

office at Male, which I did, and that it would be on the 1.00pm flight

due into Male and would then be sent on to me.

I checked at reception in Biyadoo later that day to see if it had

arrived. It had not, and did not actually arrive until late Tuesday

evening. As soon as it did we realised that lock was missing. Also it

was apparent that the contents of the case had been removed and

replaced.

We simply put all our belongings in two cases so actually both had

clothes in them. However we did put all our toiletries in the smaller

case, which was the one delayed, as they were heavier. This meant that

we had to buy a toothbrushes and paste, shampoo etc in Biyadoo when we

arrived. Also

in the lost case was a digital camera belonging to my wife.

We advised our travel rep from Kuoni at the time but there was little he

could do. We do have the report he made at the time.

I do feel we should be compensated by Emirates for the cost of the

toiletries we had to buy which amounted to USD 62.00 as well as for a replacement

camera which I estimate will cost £350.00.

Had both bags been put on the plane to Male I would be submitting this claim.

Yours faithfully

Gideon Thomas

The Wickets

Shoreham Road

Small Dole

Henfield

West Sussex

BN5 9YG

Company: Gideon Thomas
Country: United Kingdom
Region: England

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