Back to the Caribbean
False representation

This company rang us and said we had "won" a holiday, 6 nights in Florida and 7 nights in Cancun or Puerto Rico. We had to pay $518.00 admin costs and pay for our own flights and attend a timeshare tour, but were assured that the accomadation was five star luxury standard and would normally cost much more. We checked the web site of this company and also the web site of the resort and were impressed by the photo's of the accommadation and the facilities of the resort. However when we arrived it was a different story. The accommodation was more like two star. Very dated, tired and scruffy and not very clean. It was supposed to be a self catering apartment but had no crockery or cutlery supplied. The only cooking appliances were a small microwave and a coffee maker. The hotel stank of stale food as people were getting take out meals and leaving the rubbish in overflowing bins situated in the corridors. This was nothing like what we had been told to expect or had seen on the web sites. We also had to pay resort and service fees which were not advised about until we received the confirmation of our booking a

Company: Back to the Caribbean
Country: United Kingdom
Region: United Kingdom

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