Booking.com
Confirmation and

These guys are total clowns.

Basically, I booked a hotel 4 whole months in advance through this "company" and gave them my credit card details and received a confirmation from them and told my card would be charged upon arrival at the hotel.

2 months later... I was asked to give my credit card details again as the hotel could not authorise it and they were going to cancel the booking??? I do not know why the hotel was trying to take money from my card 2 months early and even if they were... there was enough money in there for it to be authorised so I am unsure what was going on but I gave my credit card details to booking.com again and got another confirmation... 2 days later, and I got an email saying my booking was CANCELLED???

So even though I gave my details twice, they still failed to secure my room. I went to the hotel website direct and saw that the room price had now risen by a further 80 Euros... so thanks a lot booking.com for your complete and utter mismanagement of my hotel booking... God only knows what has happened with my credit card details and I am pretty concerned by this whole scenario...

Company: Booking.com
Country: United Kingdom
Region: United Kingdom

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