Emirates
Emirates Best Price Claim is False

Emirates proudly announces Best Price Claim policy (or fallacy), according to which if you find a better price from 3rd party in comparison to Emirates online website, they will refund the difference if it is higher than £5.00 per ticket. After I showed all the proofs, they denied saying that the 3rd party charges extra money on VISA card, hence the difference is less than £5 per ticket and no need to refund me. However, the surcharge applies only VISA credit card, but do not apply to VISA debit card. I reminded them that even Emirates apply surcharge to VISA credit card and told them that i paid using debit card. They stopped responding my e-mails. Their customer service is the worst and lacks any professionalism. I will never travel on Emirates again.

Company: Emirates
Country: United Kingdom
Region: United Kingdom

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