Virgin Media
Poor service

My Phone line recently went caput and my number changed. I called out virgin media to fix the problem as no one could get hold of us by ringing our homes number. We tested the line and realized that our number had changed due to crossing of lines. I scheduled a time and date with a virgin media rep. I was told that an engineer would visit between the times of 8.00 am and 12.00pm. On doing this i was warned that if someone failed to be present at our home when the engineer called then we would be charged for a call out fee. I heeded the warning and then arranged for my daughter to take half a days un-payed leave from work, so that she could wait for the engineer to arrive.By 12.15pm the engineer still had not arrived so my partner, who works a night shift, got out of bed and rang to see how much longer the engineer was going to be, as my daughter didnt' have much time left before she had to go back to work. my partner was told that the engineer would arrive within the hour. An hour later, still no engineer. My Partner then received a phone call from Virgin media telling him that no engineer was available and that we would have to reschedule for another day. We are now scheduled for monday 29th October between 16.00 and 19.00 hours. This means that no one has been able to get hold of us for over a week. Now to the point of lost earnings. My daughter has lost £30 for taking the morning off work, to be present for the engineer that never showed up. I would like to know weather she will be reimbursed the £30 she lost to prevent a call out charge from being delivered.

Company: Virgin Media
Country: United Kingdom
Region: United Kingdom

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