Virgin Media
Slow to deal with problem

My phone hasn't worked for 2 days now. All I get is a crackling sound when I lift the receiver and a message that the phone is engaged when I ring it from my mobile and others have presumed I'm making an incredibly long phone call (2 days!) when they try to phone! I've tried the various solutions to no avail.

I rang to get assistance and spoke to someone who reeled off sentences from a list. They then said someone would come out to sort the problem in a week's time. How ridiculous! I need my phone sooner than that as I've just come out of hospital and people are trying to get in touch with me to see how I am etc. and I need to get in touch with them.

My mobile is too expensive to use for long chats - and my bill has increased already with calls to virgin! Despair was what I felt - it was like speaking to a block of wood.

I tried again today - rang complaints department and told my tale again. A pleasant enough guy offered to try for help on my behalf and moved the visit for sorting out to next Monday (day earlier) - still nearly a week away!

This is just not good enough - the fault is somewhere on the line - not on my phone - so they should deal with it as urgent. Engineers very busy at the moment I kept being told - that answer is just not good enough. Why don't they employ more then?

I shall be seeking to change my phone company after this I feel, as I am one dissatisfied customer with no phone!

Company: Virgin Media
Country: United Kingdom
Region: United Kingdom

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