Virgin Media
Telephone service
- 08-09-2007
- 75
My telephone failed on 4th July and after 36 days Virgin Media engineers have failed to repair it and can not or will not give a time as to when repairs will be made. Earlier rewiring (pull through) work was considered incompetently performed after their first attempt back on 14 July. I have so far probably expended nearly 80 pounds on mobile phone charges just dealing with their customer service department alone.
I urge those thinking of changing to virgin media telecommunications not to transfer as the service if anything goes wrong is absolutely dreadful.
This is a company that does not know the meaning of customer care.
Company: Virgin Media
Country: United Kingdom
Region: United Kingdom