Curys
Faulty goods

Having purchased a lg tv in the boxing day sales we have had nothing but problems with the tv, the sound on the tv keeps going off, I have contacted the store and took the tv in to the store to be told that i have to prove that there was a fault with the tv, So i took my family {all young children) along to the store to be told that i will have to leave my tv with them, Leaving me with no tv until they could find a fault, I refused this option and said i would wait to see if the fault occured while i was in store, Surprise surprise it didn`t happen after one hour waiting around with my young family the chap on the desk asked me what i wanted to do as the store was closing. I said i wasn`t leaving until this matter was sorted, He gave me two options, Option1 leave the tv for them to HAVE a look in the morning or option 2 bring the tv back in the morning and go through the same process again. None of these were an option in my eyes. So i said i would contact trading standards in the morning then they offered me a replacement tv for the evening, while they sorted my tv out (NOT). One day later i was told to return the old tv and pick my tv up as they could not find a fault (By watching it in store). Two days later i am still stuck with a faulty tv. I was willing to go in store and upgrade to a bigger tv at my own cost as the tv i had was sold out. the tv purchased was a lg32 7000 bought for £350 in the boxing day sales at deepdale in preston lancs. Gone are the days that customer is always right.

Company: Curys
Country: United Kingdom
Region: England
City: Preston
Site: www.sky.com

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