Virgin Media
Bad Service

I previously left Virgin Media because of the terrible service. However, wife and daughters have pressurised me to go back on cable / broadband and phone.

Due to be set-up last Wednesday. Guy turned-up and set-up cable and broad-band, but did not have the tool for the phone. Promised he would be back following day. But never showed (at this stage we have no phone line and my wife is staying in waiting for him to turn-up). Call Virgin, they apologised and said somebody would be there the next day. Nobody showed. Call Virgin to find out what happened, they said I’d be contacted with 48 hours (this covered the weekend). No body contacted me, I contacted them to find out why.

Asked to contact on the Monday, which I did. They now say I have to wait 48 hours for somebody to contact me / my wife. Pointed-out our landline was not working, I was working away from home and my wife had lost her mobile, therefore, could we please arrange a time. They said they would contact me with 48 hours – which they have not.

No phone, no information about where we are and how they will fix the incomplete installation, no information of why they never turned-up on the occasions they promised they would.

This is déjà vu and the nightmares are coming back.

Company: Virgin Media
Country: United Kingdom
Region: England

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