Virgin Media
Cutting clients off for Xmas, thanks Mr Branson

Have had my telephone, internet and telephone suspended as I went over my limit (which I didn't know I had - around £200). After being with Virgin Media paying by Direct Debit for the last 3 years, this is how they look after their customers in the middle of the Christmas season when I have to make overseas calls as most of my family and friends are in France.

In the end, they wouldn't lift the ban for overseas calls as they weren't giving any alternatives, I had to ask if there was anyway I could settle the bill and have the ban removed. Not having been paid yet, I had to make the payment using my credit card.

Absolutely appalling customer service in the middle of the festive season, very upset, will definitely need to review my options in the New Year. Don't have anything nice to say about them... especially not that arrogant customer service person I spoke to this morning who was constantly talking over me. I guess they have too many clients and are trying to lose a few.

Anyone has any comments about Sky's service? How do their prices compare to virgin?

Company: Virgin Media
Country: United Kingdom
Region: England

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