Virgin Mobile
Poor service

I join virgin mobile about 3 weeks ago and the way i have been treated is awful this is what happened we where told we would be charged £5 delivery charge for the mobile that was fine but they charged me twice and when i rang up they said they had no records of charging me twice, and they wanted proof so they said i was not telling truth so i sent them my bank statment they rang me a few days later no sorry they just said they would put another month credit on for me with the money they owed me .i was told i had 4 month free about a week later £10.30 came out of my account i had to pay bank charges cause of this coming out i spoke to virgin mobile and they said i pay for 1st month then the next 4 month are free this is not what i was told i was so mad i canceled my direct debit. and the next thing was i got a letter telling me they where blocking my account unless i paid my bill i rang them and they told me i owed £1 i said u want to block my account for £1 i paid this bill and set up the direct debit 2 days later my phone was blocked the reason they blocked it was the person i spoke to didnt re set up direct debit i had to go with out a phone for a few days because someone didnt do there job right . when my phone contract ends i will not be with virgin mobile again

Company: Virgin Mobile
Country: United Kingdom
Region: United Kingdom

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