Phones4U
Efund

I purchased a pay as you go phone from phones4u on 12/9/10 as a gift for my girlfriend. Unfortunately it was not the phone she wanted so i took it back to the shop the next day only to be told, for the first time that they cant do refunds in the store so i would have to call the customer services department and they would sort it out for me. I called them today, 14/09/10, when i got home from work only to be told that i cant have a refund or even an exchange. After 5 minutes on the phone and asking to speak to a manager or someone higher up i was told that they would exchange the phone for a different one. I already explained to them that my girlfriend has now got the phone she wanted so that was pointless. after another 5 minutes being put on hold i was finally put through to a manager who was no help what so ever and was blatantly reading from a script. they told me that i should have been advised by the sales advisor about their no returns policy but i wasn't and he said that there was a sign in store and on every sales desk expelling there policy. the only sign on the sales desk was one for sky tv. and if there was a sign on the wall, which me and my friend who was walking around the shop and still didn't seed it, it should be huge to let everyone know this policy as i don't think they would have any customers. I certainly would not have purchased anything from them at all. I have e mailed them and i am sending this to as many places as possible as feel everyone should know this about the company. Please re post this as many places as possible

Company: Phones4U
Country: United Kingdom
Region: England

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