Dreams Beds
Non receipt of bed and refusal of refund

I ordered a bed for my 5 year old daughter on 19 February with a 28 day delivery. On 26 March delivery was arranged for 30 March and extra money was paid for assembly. On the morning of 30 March I was telephoned to say that the bed would not be delivered as it had been damaged. I was told a further 4 week delivery time was required after they reordered bed. Since then I have been phoning Dreams weekly and keep getting told the bed will be here "next week". When I ask for a refund I am told it will take 7 days to refund the money so why not wait for the bed. So each time I ask for the money back I am talked out of it. My daughter is sleeping on a mattress on the floor, this is poor customer service to say the least!

Company: Dreams Beds
Country: United Kingdom
Region: United Kingdom

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