Bensons for Beds
Poor customer service & broken promises

Burdonbabe
03-01-2010
24

This is possibly the worst bed shop on your high street

all promises and yet extremely poor customer services department

the customer services based at warrington are unhelpful, and very rude there is no way of complaining only by post for the breach in your contract which is inevitable as this company and its employees are amateurs with quite the worst customer service ever

I ordered an americano bed and with it a top of the range mattresss totalling £1203.00 i was happy to wait six weeks for delivery but on reaching my delivery date it all turned bad...

1. they would not deliver on a time slot suitable to me and i was available for 90% of the whole day as i had to take my daughter to her dance class for 1 hour in the late afternoon (and this was booked 6 weeks in advance) despite delivery charge payment of £35.00 and i had postal notice that all my items were in stock and were due for delivery on this date

2. on questioning this i was shockingly abused over the phone first by "Emma" who ridiculed my predicament and then an hour later by a a "Craig" at customer services who was rude arrogant and abusive to me .when i asked to speak to the customer services manager

paul burgham is the managing director but is totally unavailable i was told this eventually by the store manager where i origionally bought the bed but was told he was only contactable by letter

in my attempts to speak to a customer services manager at warrington i was spoken to rudely cut off three times by a "Craig" on the customer services at warrington in succession!

3. only to be called back 1 hour later after this disagreement to be told that even though i had waited 6 weeks my mattress could not be delivered until a week later

i have cancelled my order with bensons for beds they are shocking rude and need reporting to trading standards

this is the worst company i have ever had the displeasure of

please dont waste your time and money

PLEASE AVIOD THEM AND SAVE YOURSELF THE LOST TIME OFF WORK FOR NON DELIVERY AND THE MONEY SPENT ON RUDENESS OVER THE PHONE