Dell UK website
Site describes and confirmed product and sold anothe

I phoned Dell UK to find out if a sat nav I was looking at was as described on the web site, after a lot of being passed around I spoke to someone who said they would email me the answer to my query, which was "Is the Garmin 1210t as advertised WITH the traffic receiver" The email I got back said yes "I have confirmed with the product group that the part mentioned in the site with the product description is the correct one". Being told this I went ahead and ordered the product. It has been delivered and it is NOT 1210t it is just the 1210. I consider it bad enough to have all the wrong description on the site but to confirm it as correct when it is not in my mind is criminal. I now have to spend time I cant afford to sort this out and find another device for next week, looks like I will have to travel without it

1st thing I did was let the person who gave the information know via email, I did get an email back saying that it has been "escalated to appropriate department" that was 1st thing Friday morning that has given them over 24hrs plus the weekend and no one has got back to me yet just, to say this will be looked into. I have my doubts that they will bother and as I need it this week time is running out very quickly. The Garmin 1210 is still being advertised as the 1210T 3 nearly 4 days later so obviously don't care that they are being what I can only describe as criminal

Company: Dell UK website
Country: United Kingdom
Region: United Kingdom

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