Western Union
Portuguese New ID card

My mother sent me money by Western Union, she paid for the Urgency fare so the money could be available immediately because it was for a urgent situation. The Portuguese ID card was recently changed and no longer says National Identity card but Citizen Card. It has a biometric system that allows any person to use her finger print for identification. Because my ID Card no longer says National identification card, Western Union is discriminating all Portuguese people who don't carry a Passport (in Portugal we do not identify ourselves with a passport and as EU country we can travel among EU countries exhibiting our ID. As I can't identify myself, according to 4 branches of Western union in London, I can't collect the money. I wonder how they will deal with my impossibility to work next days derivate from that.

One of the ladies even told me: WE DO NOT EXCEPT CITIZEN CARDS, WE ONLY ACCEPT NATIONAL ID CARDS!

If you have a quick look through the internet you can find out that Portuguese national ID Card changed. I wonder if Portugal is being discriminated by this company. (Because I am taking this issue to the Consulate).

Company: Western Union
Country: United Kingdom
Region: England
City: London

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