B&Q
Product not fit for purpose

We recently bought a shower enclosure from B&Q with an integral wooden drying board. We had it fitted by our own builders but within one month the board had warped and gone moldy. In addition the enclosure does not enclose water so it sprays across the bathroom when we are showering. We have spent the last 2 months trying to get the store to listen to us. They sent 2 men to the view it who wrote a one line email stating the shower head was in the wrong place - this is a lie. We gave them pictorial evidence and delivered a letter stating the 'Sale of Goods Act' as the product is not fir for purpose. The manager of the store refused to read it and has refused to do anything more. We have stated that we do not want a new wooden board as a replacement as this will need to be done on a monthly basis for the rest of the bathrooms life - we have been ignored. We are now about to send the letter to the MD and then we will have to go to the small claims court. I am wondering if we should do a mass action against the company? Can this be done? There seem to be a lot of unhappy people out there who have dealt with B&Q.

Company: B&Q
Country: United Kingdom
Region: England
City: Tunbridge Wells

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