Virgin Media
Poor service and taken to much money

PENNYLESS AT CHISTMAS.

In Speptember 08 I orderd virgin media, I requested it to be in three rooms. One to be

a v box and two addistional set top boxes. When the engineer came on the 23/09/08 he said all I was down for was a v box and one set top box. This was not what i orderd. I also asked for enough cable to be left as my tv was not staying in the corner because i had just moved into the flat and it was going to be moved. He told me he had already cut the cable, he said he woul be the engineer coming back to fit the extra set top box, and would leave enough on his return. I telephoned again and you wanted two charge me an extra £75 for the enginer too come back out, I explained I should not have to pay this as it was not my fault and they agreed this was right. The same engineer returned, I asked him for the cable and he said he didnt have enough on the van but as he only lived around the corner he would drop some off. He never came. I phoned customer services and agin you wanted to charge me £75 for the engineer to come out, again I did not agree with this as the job should have been done propally in the first place. Vigin yet again agreed. the engineer came on the 6/11/08 he gave me the extra cable. When I recived the bill you had charged me £75 for the engineer to come out. I phoned again the girl I spoke to removed the £75 from the bill, I asked her will I only have to pay£73.58 on the 9/12/08 she saidyes. So i made sure ther was enough funds in my bank to cover this. But you withdrew £148.88 insead of £73.58. The bank is charging me £22 every 5 days for being overdrawn. Tomorrow 22/12/08 this will amount to £66 bank charges. This has been caused by Vigin withdrawing to much. I am a disabled person living on a pension. and you have litually left me pennless over christmas my electric is about to go off as i dont have any money to go in so enjoy your chritmas.

Company: Virgin Media
Country: United Kingdom
Region: England
City: Nottingham

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