Virgin Media
Credit limit

Where do I begin? I have been a Virgin Media customer for over two years now. The first 15-16 months with them was pretty good, but since then the quality of service has nosedived dramatically.

First of all I had several problems with my internet connection which became very unreliable. At one stage I had no connection for over two weeks. 2 engineers had to come out on seperate occassions to sort the problem. The first engineer made what turned out to be a partial repair (it lasted a week) and he moaned constantly about being sent out of his usual area to do the work. Two weeks late another engineer came out and fixed the problem. In total I had no interent connection for 24 days though. I have also had problems with Virgin and their bizarre credit limits. I have always cleared my account every month as soon as I get paid. Virgin bill me in the middle of the month, since Jan my services have been disconnected 6 times late in the month a few days before I get paid!!! I call them whenever this happens and explian that I alsways clear my account so why cut off my services. They have promised me twice this week that my limit will be increased so that I do not have this problem in future. Since they have said that I have been re-connected once, and cut off twice... in the same week!!! I have just spoken to them again and they have said that my account is not in arrears as I clear my account every month!!! When I asked "so why have my services been disconnected" they said that they don't want me to be in arrears!!! I have NEVER been in arrears!! Too much hassle, too much fuss, I just want to watch TV and surf the net. If they can't provide the service I'm sure someone else can. I definitely would not recommend Virgin Media to anyone and will be replacing them very shortly.

Company: Virgin Media
Country: United Kingdom
Region: United Kingdom

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