T-Mobile
Fraudulent charges

T-mobile are liars and thieves. They promised me a rate of 5p per minute instead of 40p per minute. After 9 years as a loyal customer I mailed them asking for a better deal or I was off. I was impressed as my 'new agreement' they offered worked out 8 times better. This was just bullshit as I am being charged at 20p per minute. To nail this I went into my local t-mobile shop and asked them to sort this out. They called a number that I did not have access to, and said 'well you are paying 5p per minute.' They had an example - I made a call lasting 1527 seconds (25.45 minutes) and the bill for that call was £5.09. I could not believe the dunce in the shop who simply could not accept that 25ish (minutes) at 5p (per minute) was £1.25. I was even more gobsmacked when the operator in Manilla said the same crap, after questioning my sanity it took me an hour to get them to look at the sums and say 'oh - you are right.' 'Well what are going to do about it I asked? ' - I had to ask to be credited the £20 I had been charged for at a fraudulent rate. I asked the operator to confirm my new terms by text which caused hesitancy and an admission: t-mobile are now saying 'we cannot guarantee you a rate of 5p per minute as agreed, you have been misled, we have to examine it for review.'

My experience is that t-mobile has an unpublicized policy that is to promise the customer a solution, when in reality this is a cover-up for their desperation to keep screwing its customers. I think the operators in Manilla get a hard time if they lose a customer.

I do not expect t-mobile to contact me offering a real 5p per minute deal as promised. If they don't by the time my £20 credit has gone I'm off to 02. I might have considered vodaphone but they are merging with t-mobile soon.

I am offering t-mobile the chance to redeem themselves as I am making them aware of this complaint on this forum. If they won't play ball I shall hit the forums further enhancing public awareness and eroding t-mobile sales. If they do agree I shall also let you know how this goes. Watch this space.

Company: T-Mobile
Country: United Kingdom
Region: United Kingdom

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