The Book Depository
Lost delivery/Poor customer service/Failure to refund

I ordered three books, and only one (the one apparently dispatched four days after the original two) arrived. I emailed them about 10 days later asking where it was and got quite a rude reply about international deliveries taking up to two weeks when i’m pretty sure it was a national one. So then three weeks later, i email again due to no sign of the books and they say they really should have arrived and ask me to double check with my local delivery office and then to confirm my address.
After all this, with various different unhelpful emails from various different customer advisors, they ask would i like a refund or a replacement, so seeing as one of the books was a present, i say i still would very much like the books so i’ll take a replacement. Then, i get a reply saying we can’t give you a replacement as ‘so many’ have gone missing (reminder-only 2)…why did they offer in the first place then?
So I ask for a refund then and get an automated email apologising about the order, and one of the lines says ‘unfortunately your title was out of stock’…which made me wonder were the books ever sent out in the first place? My delivery office has never messed up before, and the fact that they don’t even follow up missing orders (which would cost potentially a pretty penny for them) makes me think they never send out some orders at all.
They’ve definitely lost me as a customer and i’ll be making anyone else aware before they buy in the future.

Company: The Book Depository
Country: United Kingdom
Region: Northern Ireland
City: Armagh, County Armagh

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