Viv3 Labs
Money taken from account without my permission

Back on 7/7/09 i ordered a '30 Day Trial' of Life Cleanse tablets for the TRAIL PRICE of £3.95.

I never recieved these tablets but thought to myself 'doesnt matter, it was only £3'

How wrong i was...

Today i looked at my bank account and was shocked to see that i was over-drawn, when i looked at where my money had gone it was Viv3. They have taken £74.73 out of my account!!!

I rang my bank who gave me their number and told me to give them a ring 1st and see if i can get my money back.

When i rang the number i spoke to a foriegn bloke who tried to tell me thier conditions but i wasnt interested, i told him that there were no conditions when i agreed to pay them my £3.95 and to put me through to someone who could help me.

No such luck, he told me there wasnt any other number he could give me or put me through to, there was just an email address that i could write to.

After arguing with this bloke for 45 minuites id had enough so i put the phone down and sent an emaill to the address he gave me.

They replied pretty quick to say they had received my email and they were looking into it but still no reply about my refund so i contacted my bank again.

My bank (Barclays) are now classing this as FRAUDULENT USAGE and are trying to get it sorted asap, they are also going to give me back the fines i have been charged for being over-drawn and have blocked my debit card from being used anywhere else but the cash point machine, they are also sending me out a new card.

I may have got this sorted but it is not the point, this company is getting away with taking peoples money without consent and that to me is THEFT. If i was to take money out of someones account without thier permission i would be locked up!!!

Company: Viv3 Labs
Country: United Kingdom
Region: England
City: Birmingham

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