Ziinga
Un-authorised fee

I unwittingly joined Ziinga.com. On joining I won a free auction for some bids. To pay for this I submitted my debit card details. They debited my debit card with £3.78.

Just a few days before Christmas, I checked my bank account to find I was £59.99 short compared to what I knew should be in my bank. I telephoned my bank to be told that it was a continuous debit card payment taken by Ziinga Hoofddorp.

I informed my bank that I knew nothing about this transaction. I am still waiting for the transaction to show on my bank statement as until it does I can not request a charge back from the bank.

I spoke to this ziinga.com on their live chat page and they said that when I joined I had made a bid and won an auction so then became an automatic platinum member or some such thing and had agreed to a monthly subscription of £59.99 . I argued that I knew nothing about this but they were having none of it. They said i could cancel my membership if I paid them around £28 cancelation fee.

I refused to do this as they had already stolen £59.99 from my bank. The person on the live chat said that was up to me and that they would be taking £59.99 every month then.

I stopped my debit card at the bank and a new one was issued but the bank have told me that this will not stop them from taking the money from me. My only option is to open a new bank account.

This is so unfair why can they get away with this??

Company: Ziinga
Country: United Kingdom
Region: United Kingdom

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