Viv3 Labs
Taking money from account after signing up for a free trial

I have just found out today that my credit card was charged with £74.63 from NatureBerry, a company I had never heard of. I called my bank and found out that this was a transaction that had been made by ViV3 Labs - I was a bit confused as all I had ever ordered from them was a free sample of acai berry capsules, for which I only had to pay £3.95 for.

I called the company and they told me that it was stated in their T&Cs that after 15 days from receiving the product, they will immediately take money from your account for a monthly subscription of the capsules. I told the lady I was talking to that I was not aware of this and that I wanted my money back as I didn't want to sign up for a monthly subscription. She then told me that it would not be possible to cancel the order that they had already charged, but that all future orders would be cancelled. I told her that regardless of what the T&C said, I did not want the product and that I wanted my money back. She told me that this would not be possible and I would just have to accept that I would lose the £74.

I proceeeded to call the Consumer Direct (http://www.consumerdirect.gov.uk) and told them about this issue. The guy was very helpful but informed me that because they had covered themselves in their Terms and Conditions, they were not obliged to pay the money back. However, he did tell me that because of the number of complaints on the internet abou this issue, they would be keeping an eye on them to make sure they do not dupe anymore consumers. I am determined to follow this up and get my money back no matter how long it takes. I am absolutely mortified that companies are allowed to do this and there is nothing one can do about it.

I really hope that anyone else out there who is considering signing up for this will NOT DO IT, cos it is a scam!! Do not sign up to any free sample offers from Viv3 Labs!!!

Company: Viv3 Labs
Country: United Kingdom
Region: United Kingdom

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