Virgin Media
Ustomer Services (sic)

I tried to ring virgin to buy more services from them, the system was next to impossible and when I did finally get to someone they said they only dealt with payments and cut me off! That was after about 35 minutes on the phone in a queue! I e-mailed customer services (sic) twice there response time was stated as five days after 17 days I got a call from a woman so rude that I immeadiately canceled my account and told them I'd return to sky.

I later received a another call from 'Customer Services' (sic) where I explained the situation to be asked in the snotties tones '..well what do you want me to do about it? ' I said to cancel the account and they were not bothered in the slightest, just agreed to cancel and sorted a date. Ridiculous to turn an enquiry to buy more services into a canceled account... how bad do you have to be to do that?

Company: Virgin Media
Country: United Kingdom
Region: England
City: Willenhall

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