Virgin Media
Over charging Custome

I pay every month by direct debit £24-30 for a telephone and internet broadband service provided by Virgin Media. Since rejecting updating my affordable package from a forgein call centre agent. I was notified that my bill of £29.10 due on the 13th of June had been paid due to insufficent funds in my acccount. This is not true as I can prove that money was in the account and money is still in my account. If this was true there and there was not any money, I would received charges from my bank which I have not. The money was not appled for as far as they are concerned. When I called Virgin media collections department about the payment of now £75, they claimed that they re-applied for the £29.10 again on the 20th of June so thereforeadded charges. They transfered me to customers services 23/06 at 10.20am when I spoke to an ignorant adviser who would not answer simple enquiry questions of how this has come about. This person would not transfer me to a manager, so I waited until today an spoke to a foreign call centre agent who was pretending to be a manger and would not see to the truth of my complaint. I noticed that all my previous paid bills are no longer available on my online account and I cannot get hold of anybody willing to accept the mistake. This is fraud as I can produce history and proof of funds in my account before and after which they claimed to have applied for and being rejected for payment. This is spite for not being able to make me change my package for a more expensive one. This wrongful billing is a spiteful scam in order to rip of the Uk customers as they think we are all rich. My Virgin media account number is 088881602

Company: Virgin Media
Country: United Kingdom
Region: United Kingdom

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