Virgin Media
Transferring account over to new tennents

Since October to the January I had been trying to transfer the internet into one of the new tennents as I was no longer living there as I had finished university.

I rang Virgin media and they promised to send out the paperwork so this could all be changed over. A month or two later nothing, I had to contact Virgin media again and ended up on the phone for ages trying to get them to sort themselves out, I was told they would send out the paperwork again. This time I waited month or so before I rang them again.

Apparently the paperwork had not been sent out, so I got them to do it again.

This had been a continual pain as I was having to go to my old house to get the paperwork and get it sorted.

Finally the internet had been transferred over but now I believe they are to cause me more gief as I have just recieved a letter from my old housemate dating back to the 5th of January asking for money at the value of £152, 22 as the last payment had not been paid.

I now have to get back in contact with Virgin media and fight this. It is there fault for not sending the paperwork, I had asked and asked and nothing had been happening.

Watch out Virgin Media I'm on a War Path!

Company: Virgin Media
Country: United Kingdom
Region: England
City: Plymouth

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