Virgin Media
Inappropriate Customer Service

I have recently phoned Virgin Media about their pricing differences between new customers and existing customers. However this staff member from their "Retention Department" kept on telling my self to "hold on a minute" in order to let her explain, she frequently did not want me to finish my sentence so that she can start explaining. Is this really appropriate, she could have at least said please or wait till Im finish rather than interrupting.

I do appreciate it is not her fault about the pricing. However, I feel as though she is treating me like a 10 year kid because she said "im not going to argue over these silly points" with all the words in the english dictionary, she could have chosen more appropriate words. She is basically trying to say that I'm silly. I said I am going to cancel the subscription and she seem to didn't care at all because she said she can do it now and also referred me to the virgin website. Looks like Richard Branson's Virgin ethos of "good customer service" isn't living up to it standards, as staff aren't able to address customers properly. I wasn't being abusive nor nasty, Virgin can always check back on their call records. I suppose this is only a minor problem but I don't appreciate being treated like a kid.

Company: Virgin Media
Country: United Kingdom
Region: Scotland
Site: www.virginmedia.com

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