Hotmail
Account Recovery

I have tried to recover an account that has been disused by myself for many years. Unfortunately I do not know my old password, neither do I know the answer to my secret question. I submitted multiple requests for "Account Recovery" by filling out a form with my personal details on in the hope to get it back with no success. The problem is, my Xbox LIVE account is registered to this unused email address and if I can not access this I can not verify my new email address which I have been using for many years now. It is not up until now there has been much concern however, I recently PAID for a yearly subscription to Call Of Duty: Elite through Xbox LIVE which I can not access or use if I do not have my old account details. Basically, I'm now paying for a service I can't use. Furthermore the reason I signed up and paid so early is that you gain special status on the site if you register your premium account prior to the 13th of November. I have done this but I can not verify my account which is tied to my old unaccessable email. So in other words, I'm going to miss out on my special privalges and I have lost 4000 in microsoft points to the value of 35 pounds. I do not think this is fair as there is more than enough sufficient proof to say that I am the owner of my old email address and I am sure they have many ways to proove it via IP addresses etc. The fact that Hotmail does not have a telephone number is a problem too.

Company: Hotmail
Country: United Kingdom
Region: England
City: Chester

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