Virgin Media
Owed £ 100

I am a Virgin Media customer; recently I changed address, and as I was moving from one billing area to another I was told that I would have to end my contract and start another. I was keeping the same package, so it was arranged that I would pay the remainder of the contract at the old billing area, and when I started paying in the new billing area the ammount would be refunded; as I was not leaving and taking my custom elsewhere. This has not happened, they have taken the money and they have not refunded it. The ammount that was taken did not show on my e-bill and they also did not send a printed bill for this money, the ammount was found upon checking bank statements. Complaints have been made by phone and form, but after two months the money has not shown up.

I am telling people this so they do not fall victim to these people, as soon as my contract ends I will move to another internet provider.

Company: Virgin Media
Country: United Kingdom
Region: England

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