Stefano Carboni - ESources.Co.UK
, Defrauded me of 179.95 GBP

My Name's Ken *****, and I'm a British citizen resident in Beijing China.

Recently I have had dealings with a company registered in the UK to one Stefano Carboni.

The company registration details are as follows:

eSources.co.uk
27 Old Gloucester Street
London WC1N 3XX
United Kingdom

VAT No: GB 848 2692 86

Telephone: 44 (0) 845 226 3707
Web: www.esources.co.uk

I was unable to find a company registration number anywhere on their website.

The Matter

Essentially this will be a very trivial issue for you, I'm sure, and the sum involved is trivial too. However, for me it is a matter of principal.

Basically ESources.Co. Uk are a UK based trade portal, and since I'm working in the area of trade between China and the west I decided I'd give this new portal a go.

However, for some, still as yet, unknown reason I had problems with my own Visa card and used my wife's to purchase my membership of the site in place of my own. That still isn't the issue, however. When the page refreshed and brought me back to the beginning of the PURCHASE SEQUENCE I hadn't noticed that the page had reset my personal choice of SELLER account back to the default of BUYER. Therefore, it wasn't until the transaction had completed that I discovered I'd just bought a BUYER membership.

Upon this realisation I then commenced the purchase sequence again, this time, however, ensuring that I had re-chosen the SELLER account option.

When once the transaction was completed I then wrote immediately to the customer services of ESources.Co. Uk explaining the error and requesting and requiring ESources.Co. Uk revert my funds to me for the BUYER account, which I had mistakenly purchased.

Since that time ESources.Co. Uk has done everything it can to either ignore or refute the necessity of returning those funds to me.

I have tried to self-arbitrate the issue without success.

In their last communication to me they informed me that should I persist in request this reversion of funds they would cancel both my memberships without recourse to a refund in any way shape or form.

Consequently, since both memberships are little more than two or three weeks old I would like to have all my monies reverted to me for both accounts, plus your costs and compensation for the unnecessary trouble and stress ESources.Co. Uk have put me through.

As of April 11th ESources.Co. Uk have indeed blocked my access to my accounts and their services.

The membership fees are as follows:

BUYER 29.95 GBP Tax Date: 25 March Invoice/Order No.: 134118
SELLER 150 GBP Tax Date: 25 March Invoice/Order No.: 134119

I have since registered reports with the following:

Office of Fair Trade

http://www.oft.gov.uk/

Camden Council Trading Standards

http://www.camden.gov.uk/ccm/navigation/business/business-regulations/trading-standards/

The Department for Business, Enterprise & Regulatory Reform (BERR) which used to be the Department for Trade and Industry

http://www.berr.gov.uk/whatwedo/businesslaw/index.html

Thank you for your time in this matter.

Yours faithfully,

Mr. David Kenneth ****
Beijing, the People's Republic of China

Yctp
Beijing
China, People's Republic of

Company: Stefano Carboni - ESources.Co.UK
Country: United Kingdom
Region: United Kingdom
City: London
Address: 27 Old Gloucester Street
Phone: 440845266370

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