Dolesdale Ltd/dazzle smile
Fraudulent charges

I answered an add for a free sample for the cost of shipping which was supposed to be $1.99. I submitted my credit card # which they requested. I did receive the item. A week or so later, I saw a charge on my acct for $87.62 which I had not authorized for (improvehealth) at 1-866-807-7356. I called the # only to find out that they had shipped me another one of the dazzle smile wands and there was a third to be shipped out asap. I cancelled the new shipment at that time. To get my money back, I was instructed to send back both tubes (including my free sample). I did that after trimming off the dispensing end of the one that I had used. This was approx Nov 10 or so. I received a confirmation # via phone. I called the company 4 times in an attempt to get my refund. In Nov i was told to wait till after the holidays because they didn't have time to process my return. Jan 5, I called and was told that the refund had been processed on 21 Dec and that they allowed 10 work days. It was already 10 work days, but that didn't faze her, she stuck to that story. Jan 14, I called and spoke with a man that said he would turn it over to the corporate office and they should issue another check and I should hear from them in a couple of days via email. No email. 1-20 I spoke with a different girl that gave me a separate option of going through my bank and disputing the charge. She said they would not be sending me a refund and there was a technical problem. She also gave me the mailing address insisting they did not have a phone...

Company: Dolesdale Ltd/dazzle smile
Country: United Kingdom
Region: England

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