Pipex UK ltd
200% increase in Broadband charge

Pipex have informed me (and all other Broadband customers) that after an internal review my Broadband package is being upgraded to "up to 8Mb download" speed. We are being given no choice; we have to accept the "improvement".

I happen to be on the limit of my local exchange where the maximum speed available is around 1.2 Mb. The "improved" package will not change this one iota. Pipex want me to sign up to the "upgrade" at a cost of £14.99 pm (presently £4.99 pm).

It is beyond me to understand why Pipex cannot see this unbelievable own goal.

Not surprisingly I have moved with immediate effect. There can be no comeback from Pipex since by their own admission they have broken our contract. How many others are going to do the same I wonder?

David G

Company: Pipex UK ltd
Country: United Kingdom
Region: England

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