Virgin Media
Unauthorized billing!

In November I asked Virgin Media to give me a broadband contract in my flat. When I got the box at home I spent hours on the phone with their customer service because it wouldn't work... after many phone calls I canceled by phone the contract since I wasn't receiving the service. On the 21november, Virgin debited 19, 99 Sterling pounds from my bank account and never gave me back the money (even if they told me on the day I canceled, they would return the money in the next few days. It has been almost 2 months and my money hasn't been returned.

I would also like to complain of the fact that Virgin Media contacted my telephone provider (BT) and without my authorization canceled my telephone contract. I had to deal with the paperwork and phone calls to BT to stay with them but I consider Virgin Media to be thieves and in a country of rights I think they should not only pay 19.99 Sterling to me but also they should face the court for canceling my contract with BT without my authorization.

Company: Virgin Media
Country: United Kingdom
Region: United Kingdom

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