Broadband
Terrible customer service!

Basically after coming home from work, i put my computer on and there was no connection there. So called up for assistance, when i called up i explained that the engineer whom fitted the phone was to lazy to put it in the kitchen were the internet was, he put it in my front room, both being one end of the house to the other. I explained that i would need someone to call me on my mobile so we could go through the transactions together to prevent me running to and fro from one end of the house to the other, as well as the fact i was not impressed that the call was costing me 25pence per minute, which is ridiculous.

This request was refused, i then called another number were i was given another number which didn't exist, so i called again, and again and again, i was fobbed off lied to and in the end furious... eventually a supervisor called me and went through the transactions, he said it was my computer and not a fault on the line... three hours this all took me.

The next day i got a computer wizz in, who confirmed there was nothing wrong with the computer, that it was in fact a twist in the wire.

The people in the call center were all indian, and a lot were very difficult to understand, neither did they understand me so well, which made the call longer and frustrating.

Company: Broadband
Country: United Kingdom
Region: United Kingdom

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