Specsavers ILKESTON
Appointment wrongly given

My dad made a appointment for my mum who is very ill last week at ilkeston specsavers the lady behind the counter made it for the 20th of march at 3.40pm, so when my mum and dad got to ilkeston specsavers my dad went in to inform them that my mum was here as my mum can't sit in the waiting area as she is going through chemo and as been told not to sit in waiting rooms because of infections. But when my dad said she was here they said they don't do appointments at this time of the day and she would not be seen even tho it was someone who worked there that wrote the appointment out.

Im very unhappy about this as my mum as got breast cancer and as got a shadow on her back that is causeing her a lot of pain which could be cancer as well she is under going chemo and then when she does turn up to a appointment that they made for her she gets treated like this she was very upset and was nearly in tears, i would like this looked at and some kind of compensation for my mum.

Company: Specsavers ILKESTON
Country: United Kingdom
Region: United Kingdom

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