Dazzle White
Charges
- 11-17-2009
- 23
I had the same problem, signed up for the free trial, post and packing, then received a notification stating it would cost me extra, went on to live chat and was told
Victoria: Hi, are you here to place an order?
you: i placed a trial order for $4.95, then it asked me if i would like to upgrade free of charge for a speedier delivery, now I have received an email stating that it has charged me $14.90
Victoria: Could you please provide me with your full name, email address and postal/zip code, so that I can pull up your details?
you:
Victoria: Please allow me few moments, while I locate your transaction.
Victoria: You have been charged $14.90 ($4.95 for shipping and $9.95 for the international fee).
Victoria: Our product is manufactured in USA. We have to ship it first from USA to UK via DHL, then we have to ship it to your destination using another shipping company. We have to pay shipping fee twice. That's why we charge an extra $9.95 for international orders. I hope you can understand.
you: so why did it not tell me that in the first place?
Victoria: I apologize, but it is clearly stated in our terms & conditions that you will be charged and extra $ 9.95 for intl shipping.
you: so when the first screen comes up to tell you that it will be $4.95 that isn't correct, it leads a customer to believe that is all they will be paying
Victoria: I have already mentioned you the reason above please.
you: I therefore wish to cancel my order
Victoria: Just a moment please.
Victoria: You have been removed from the auto ship program and you will not be receiving any further shipments. As per the Terms and Conditions you agreed to before placing your order, your card will be charged the discounted rate of $58.76 for the first shipment of Dazzle Whitening teeth after the completion of the trial period.
Victoria: Your cancellation # is
This is a complete joke, they should be barred from advertising on the internet.
Company: Dazzle White
Country: United Kingdom
Region: England
City: Brighouse