The Gym Group
Unjustified ban

I have managed to attend The Gym in West Hampstead only once for 1 hour. Two days later I have received an email about ''PIN abuse'' that my membership is being terminated and I am banned from re-enrolment.

I have not shared or shown my PIN number to anyone and made sure no one has seen me putting it in the pin console while entering.

Confused by this groundless accusation I have tried to find out the details...

I have called two customer service numbers and emailed the membership services - in all cases the only response was ''this decision is final and irreversible''.

This is a ridiculous situation when I am being accused of something I have never done, there is no details being disclosed and no dialogue between myself and the customer services.

Company: The Gym Group
Country: United Kingdom
Region: England
City: London

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