SalesForce.com
Non-existent customer service

This company's customer service is lamentable.

They are super-attentive when trying to seal the deal - I can only assume a brutal incentive plan - but after the event you might as well be talking to a different company. Don't expect them to do what they say they will, expect them miss any deadlines they give you (by weeks), and even when they're clearly at fault and have caused you loss, don't for one minute expect any recompense.

It's a short-termist strategy, because my company is growing at a triple-digit rates and now I'm going to take my business elsewhere.

Salesforce is an old-fashioned SAAS business and given how much it charges for its core product - basically a fairly basic database with virtually no innovation to the main CRM part for a decade - I think we can expect a slow demise. Its customers and leadership are old and you can tell from its products.

Company: SalesForce.com
Country: United Kingdom
Region: England

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