360 SharePro
Paid for software that does not work!

I have just purchased 360 sharepro download product which was £0.99 a month for two years, it gave me the option to have 3 other facilities which involved protection spyware/download protection and said that if I required them I should check the box, I did not require them so I did not check the box. After I paid it highlighted that the total amount was £50 odd would be taken out of my account, which is not even close to 99p a month for two years. I immediately realized a mistake had been made so I contacted their customer service chat line to explain they had charged me to much and in one payment. Their chat line has treated me as a joke, not answering my questions and writing random lines of letters that do not make any sense. I asked for a number to contact somebody that I could speak to before my transaction goes through and they just ended the chat and ignored the rest of my messages therefore leaving me with no knowledge on whether or not I am getting a refund for a service I purchased minutes before. It clearly said on their site that there was a 7day refund policy but the little bit of sense I did get out of the chat line was that they still charge £7.50 admin fee, I advised that I purchased the service seconds before and that if they stopped it immediately the transaction would not go through. They would not do this even though they had over charged me and falsely advertised their product. Now I am left not knowing if I am going to get my money back for a product I do not have anyway and no number to contact anybody. This site is outrageous and should be shut down immediately.

Company: 360 SharePro
Country: United Kingdom
Region: United Kingdom

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