AVG
Non delivery of product

I have paid for but not recieved AVG product for virus control etc.

Advertised by microsoft as (what Ibelieved a recomend) Iapplied for AVG free

download to protect my computerfro viruses

When I got to their site they offered 3 options none of them free but as I needed to protect my computer I opted to pay them £10 ayear for two years (£20.00) cover I sent them my details and then tried to download their product which wouldnt download. I Then sent them a e mail explaining this (not down loading).infact I sent 3 emails back to back, trying to resolve my problemas Iwas getting concerned that my computer was at risk.

They returned a Email to me rebuking me for sending 3 back to back emails. In it they sent suggestions for me to try all of which did not work, they suggested also if

I had any further problems I another department of theirs. I did send to the suggested department but recieed no reply or joy.

After two days or so my wife was looking up our bank statememts and found that the sum of£26.96 had been taken from our account.

I then sent them a e mail pointing out the "error" And suggested that if they could not provide me with the their product for the sum of £20 as advertised that they reinburse my card and cancell my order for their product.

They then returned a email suggesting a phone number that I could use to resolve this issue. This number carries cost of £1.50 per minute.

I have of course emailed them cancelling order and asking for my money to be reimbursed.

Irealy urge anyone thinking of using AVG to be very wary of the way in which they opperate.

Iwill let you Know if Iget my mony back BUT I DONT HOLD OUT MANY HOPES>

THANKS R Sach

Company: AVG
Country: United Kingdom
Region: United Kingdom

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