Microsoft Office 2007 Upgrade
An Invoice was never received

I upgraded MS Office 2007 SBE to the Pro version. Paid £101.80 which included Licence Lock Box and Back Up Disk. At time of order I tried to print out an invoice but it seemed mandatory to have a Hotmail account. I started to apply for this, but some of the questions asked at sign-up were in my opinion not relevant to acquiring an email account, so I abandoned the process. I have tried to get an invoice out of Microsoft, but they refer me around in a loop. Have now had correspondence with three sets of parties, and now back at square 1.

msstore. UK@msdirectservices.com

MSEVSsupport.us@digitalriver.com

msoffice.us@trymicrosoftoffice.com

I'm now getting my card processor involved as the trader doesn't seem to understand the basics: my statutory rights as a consumer are affected if I don't know who the supplier is. HMRC would not recognize an order confirmation as a proper tax document, and a supplier failing to issue one on demand is an offence. If the Software Piracy people came a-knocking at my door how are they going to accept an Order Confirmation as evidence of purchase? I was under the impression that Credit Card companies outlawed third-party processing of credit card transactions. Finally they are negligent under Data Protection legislation for losing my order details.

Company: Microsoft Office 2007 Upgrade
Country: United Kingdom
Region: United Kingdom

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