Dreams Beds
Worst customer experience ever!

Two beds were purchased from DREAMS (=A31463) (order no. 020 I 359). Delivery: Both delivered on 17th July. Not taken to bedroom but dumped in the hallway. So could not check at delivery.

Quality: 3 of the divan drawers broken, fabric torn in various places.

Customer services: Non-existent. Takes 50 minutes to get through. Standard answer - cannot help now but will call back. No call backs ever happen.

Guarantee: Pressure sales to buy warranty. Cannot use the warranty to even get them to replace the broken beds.

Store: will not entertain any complaints - always refer you to customer helpline which does not function at all.

Worst customer experience ever - this company should not trade.

Best wishes,

Professor S Ghosh

Company: Dreams Beds
Country: United Kingdom
Region: United Kingdom

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