Dreams
Non delivery of bed

I ordered a bed from dreams on 4th June to be delivered on 19th July

28th June I received phone call saying cannot deliver will have to be another time and will give £100 in dreams Vouchers when delivery made.

I asked for this to be confirmed in email which I did receive, bed had now dropped price by £310 and since I'm now reordering I should pay that price

I was told I would have to contact customer services.

3 days later countless emails and phone messages sent and no reply

I went back to showroom and got them to ring through which they did quite easily,

Ended asking to speak to manager who told me he couldn't help me and he was going to put phone down on me as I was being abusive. He subsequently changed his mind on that when he found out I was in a dream stores talking in front of other staff and they confirmed and told him that there had been no abusive language throughout the whole phone conversation

In the long run I got the £310 of the bed I wanted ordered another that I needed and had got money of that as well.

Organised to be delivered on 2nd August. On that day the second bed I had ordered turned up but bed I ordered on 4th june didn't. Have left messages and emails again and 6 days later still no one has been in touch. So moral of the story is don't buy from Dreams they will give you nightmares

Company: Dreams
Country: United Kingdom
Region: United Kingdom

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