B&Q
Shocking service

We paid for a vanity unit in the farnborough store. £360, pounds paid with the understanding out furniture would be delivered within 4weeks, however seeing everyone elses complaints this sounds like the beginning of the lies. I rang after 4 weeks to enquire after the product and was then enlightened I wasn't dealing with b&q any more but a PJ holdings! When I rang them I was informed the unit was out if stock and was expected in at the end of sept, another call I was told mid oct.. But mist likely end of oct.. I rang again at the end of oct and I was then told it was unknown when the product would likely to be in. I was seeing red at this point and realised I was being scammed by a well known company. Plenty of futile phonecalls to staff who where clueless except in the art of taking payment. Following many calls to various depts I was put through to b&q home.. I eventually got my unit on 10th oct.. Turned out product was I'll suited and needed to be returned.. Que more pathetic customer service .. I eventually got a refund on 10 th November, it remains to be seen if money has made it into our account... Never ever will I buy anything from b&Q I would rather gouge my eye out with a muddy stick.

Company: B&Q
Country: United Kingdom
Region: United Kingdom

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