Maplin Electronics Ltd
Long refund runaround

Purchased a 'Netbook' that wouldn't work on the net (Paid via Paypal direct Debit). Brought it back in person to their store Feb 4th because it couldn't do what promised and was promised a rapid refund (apparently unable to issue refunds in the store just RMA/RTX numbers).

Called a week later "we just received it". Waited a few days more and called again, "It will be sorted out by Thursday." Called back and was advised that the refund would be issued "by Wed Feb 25" (now 21 days after they had received it back). Called Wed Feb 25 "oh, it's 'just' been processed. You should receive your refund in less than 4 days."

Each call was to the only number provided, their premium rate phone number and each call was opened with a long wait.

The staff are unable to provide customers with supervisors names or supervisors because all the supervisors are 'on the phones' and no managers can be reached because they are "in meetings" (regardless the time of day the call is received).

Company: Maplin Electronics Ltd
Country: United Kingdom
Region: United Kingdom

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